Client Administration Officer
Job No:
GDQ158
Location:
Bald Hills
Guide Dogs Queensland is a leading provider of services to Queenslanders living with low vision or blindness. Voted one of Australia’s most trusted charities, and with thanks to the ongoing support of the community, we help people with low vision or blindness reach their goals, helping them lead an independent life of their choosing. Our services are all tailored to ensure everyone can fulfil their potential to live a life of independence, participation, inclusion and wellbeing
The role
Are you a passionate administrator looking to make a difference? Guide Dogs Queensland is seeking a proactive and professional administrator to join our Client Services team, based at our stunning head office location in Bald Hills. This position is available on a full-time 12-month contract to cover a period of maternity leave.
In this role, you will be essential to our Client Services team, providing prompt, professional, and respectful administrative support. Your work will support our clients, volunteers, staff, donors, and external organisations to facilitate a high level of care to people who have low vision or blindness.
We are seeking a candidate who is motivated to deliver results in a timely manner and focused on delivering the best customer service experience possible.
In this role, you will:
- Provide administrative support for client intake and programs, including scheduling appointments, booking rooms, and arranging travel.
- Act as the primary point of contact for incoming phone calls and manage all external and internal communications related to clients.
- Maintain confidentiality while handling sensitive information and contribute to team efforts to achieve operational goals.
- Support the management of referrals and waitlists and ensure accuracy of client records.
- Participate in project work, follow processes, and contribute to continuous improvements.
- Handle client-related finance tasks such as reconciliation, petty cash, and invoice processing.
About You
Our successful candidate will demonstrate:
- Experience in a similar role, within the allied health, disability, aged care, or related field.
- Exceptional customer service, communication skills and telephone etiquette.
- Highly developed interpersonal skills and an ability to work effectively in a team environment.
- Excellent problem-solving skills, organisation skills and ability to meet tight deadlines.
- Excellent computer literacy, including the use of Microsoft Office suite, with ability to learn new internal systems and processes.
- A strong client and customer focus and a commitment to person centred service practices.
Benefits
- Attractive and fair remuneration package based on industry benchmarking
- Salary packaging options - up to $15,900 tax free per year
- A rewarding career that makes a real difference
- Great location, beautiful campus
- Wellness initiatives and an Employee Assistance Program
Guide Dogs Queensland has standards of conduct for employees and volunteers to maintain a safe and healthy environment. Our commitment to these standards requires that we conduct background referencing for all persons who will engage in direct and regular involvement with children, young people, and vulnerable adults.
You may also be required to complete video interviews, psychometric testing, and/or a medical check as part of the application process.
How to Apply
To view our position description, please click here.
Please complete the application form below and submit your covering letter explaining why you would be suitable to the role (no more than 2 pages) and a copy of your Resume/CV.
Previous applicants need not apply.
