Guide Dogs Queensland is a leading provider of services to Queenslanders living with no or low vision. Voted one of Australia’s most trusted charities, and with thanks to the ongoing support of the community, we help people with low or no vision reach their goals and experience everything life has to offer. Our services are all tailored to ensure everyone can fulfil their potential and live life the way they choose.

The role

We are looking for an admin superstar who thrives in autonomy! This is a permanent part-time opportunity offering 55 hours per fortnight working Monday to Friday with a school-friendly 9:00am – 3:00pm hour spread.

Our successful candidate will be an office all-rounder working in a fast-paced administration team ensuring seamless support for clients and our multidisciplinary team. The role is primarily responsible for supporting and scheduling of our Allied Health staff, and providing high-quality and exceptional service to our clients, volunteers, staff, donors, and external organisations to facilitate a high level of care to people with low vision or blindness. It also includes responsibility for managing our regional office location. As the majority of our staff are Brisbane based, your ability to adapt to remote communication and support will be a key component to your success in the role.

Our Regional Client Coordinator will undertake the following key responsibilities:

• Organise and provide effective administrative support for our intake and client programs.
• Promptly respond to client communications and general enquiries.
• Maintain strict compliance to legislative and regulatory frameworks related to specialist service delivery including but not limited to NDIS.
• Assist with financial tasks such as reconciliation and invoice processing.
• Represent GDQ at events to promote our services.
• Manage our regional office location, including reception duties and visitor interaction.
• Maintain WH&S documentation and ensure office compliance.
• Coordinate office maintenance and manage vendors.
• Oversee office and equipment inventory.

About You

Our successful candidate will demonstrate the following:

• Related experience within allied health, disability, aged care, or related field (5+ years minimum preferred).
• A strong client and customer focus and a commitment to person-centred service practices.
• Strong administration, customer service and communication skills.
• Proficient in Microsoft Suite and adaptability to new software.
• Advanced interpersonal, problem-solving, and organisational skills.
• Ability to work both independently and within a multi-disciplinary team.
• Comfortable with ambiguity, adaptable to change, and able to meet tight deadlines.

Benefits

• Attractive and fair remuneration package based on industry benchmarking
• Salary packaging options - up to $15,900 tax free per year
• A rewarding career that makes a real difference
• Wellness initiatives and an Employee Assistance Program

Guide Dogs Queensland has standards of conduct for employees and volunteers to maintain a safe and healthy environment. Our commitment to these standards requires that we conduct background referencing for all persons who will engage in direct and regular involvement with children, young people, and vulnerable adults.

You may also be required to complete video interviews, psychometric testing, and/or a medical check as part of the application process.

How to Apply

To view our position description, please click here.

Please complete the application form below and submit your covering letter explaining why you would be suitable to the role (no more than 2 pages) and a copy of your Resume/CV.

Applications close Friday 9 August 2024.