Guide Dogs Queensland is a leading provider of services to Queenslanders living with no or low vision. Voted one of Australia’s most trusted charities, and with thanks to the ongoing support of the community, we help people with low or no vision reach their goals and experience everything life has to offer. Our services are all tailored to ensure everyone can fulfil their potential and live life the way they choose.

The role

Are you a proactive, innovative individual and have a passion for making a difference? Do you enjoy connecting with people and fostering community engagement? If so, you might be the perfect fit! We have an exciting opportunity for a passionate Volunteer Program Officer to join our dynamic Community Engagement team at Guide Dogs Queensland, based at our beautiful head office in Bald Hills.

This is a part-time position offering 22.8 hours per week and will be under a 6-month fixed term contract, with the potential for extension. Whether you're an experienced customer service or administrative professional, a university student eager to gain valuable hands-on experience, or someone with a rich background in volunteering, we welcome your application! If you’ve got initiative, enjoy working in a fast-paced environment and have excellent communication skills, this could be the role for you!

Reporting to the Volunteer Program Advisor, this position will provide essential administrative support to our Volunteer Program and is integral in ensuring the seamless operation of volunteer-related tasks, maintaining accurate records, coordinating volunteer activities, and fostering a positive and inclusive volunteer environment.

As our Volunteer Program Officer, you will:

• Manage volunteer records and databases.
• Respond to volunteer enquiries via phone and email.
• Create and distribute volunteer communication materials.
• Coordinate meetings, training sessions, and volunteer events.
• Assist in screening and onboarding new volunteers.
• Match volunteers with suitable roles.
• Assist in planning and executing volunteer events.
• Identify opportunities for volunteers to contribute to program and service delivery.

About You

Our successful candidate will demonstrate:

• Strong attention to detail and demonstrated ability to work in a fast-paced environment
• Excellent written and verbal communication skills, and demonstrated ability to maintain positive relationships with all internal and external stakeholders
• Excellent computer skills
• Ability to work autonomously as part of a small team
• Experience in the customer service sector, or experience in the volunteer space or non-profit sector will be highly regarded

Benefits

• Salary packaging options - up to $15,900 tax free per year
• A rewarding career that makes a real difference
• Great location, beautiful campus
• Wellness initiatives and an Employee Assistance Program for staff and their families

Guide Dogs Queensland has standards of conduct for employees and volunteers to maintain a safe and healthy environment. Our commitment to these standards requires that we conduct background referencing for all persons who will engage in direct and regular involvement with children, young people, and vulnerable adults.

You may also be required to complete video interviews, psychometric testing, and/or a medical check as part of the application process.

How to Apply

To view our position description, please click here.

Please complete the application form below and submit your covering letter explaining why you would be suitable to the role (no more than 2 pages) and a copy of your Resume/CV.